Terms of use

Terms for consumers

General

 

Vojal Beauty of Lapland online store products are manufactured and sold by Lapin Villiyrtit Oy (Siltatie 38, 95900 Kolari) Business ID 3288071-9

 

The prices of the products presented in the online store include value added tax of 24%.

 

We reserve the right to change prices and delivery costs.

 

Ordering

 

Products are ordered via the internet from the online store.

 

All orders placed in our online store or in other ways are binding.

 

Changing the order

 

You can change your order as long as the order has not been processed. Once the order has been completed, you can no longer add or change products. The order has been completed when you have received an e-mail informing you that the order has been completed.

 

Offer prices

 

The offer prices are only valid for the product lot in stock at the time of the offer, i.e. the offers are valid as long as there are enough items in the stock during the offer's validity period. The offers are only valid for new orders and those orders where a discount code has been used, the discount will not be refunded afterwards. Only one discount code can be used for an order at a time.

 

Delivery

 

We deliver orders via Posti. In order to notify of the arrival of the order, the transport company needs a working mobile phone number. Orders are delivered to the transport company as a rule 1-2 business days after the order, in busy seasons the delivery time may be a little longer. The Force majeure clause applies to deliveries

 

The subscriber is responsible for the correctness of the information he provides

 

Check that the information you entered is correct. The sender is not responsible if your package is delivered or handed over to the wrong person based on the information you provided. As a subscriber, you are responsible for the correctness of the contact information you provide.

 

Delivery method

 

We deliver products via Posti. Due to the congestion situations of the transport companies (mostly during the high season), shipments may be directed to another nearby pick-up point. The online store cannot influence this and is therefore not responsible for them.

 

Shipping costs

 

Homeland

Shipping costs of €4.90 are added to the prices. The price does not apply to Åland. 

Foreign countries

Delivery costs of €12.90 are added to the prices within the EU.

 

Shipping costs of €24.90 are added to the prices of other countries. 

Complaints 

info@vojalbeautyoflapland.com 

Unclaimed package Failure to pick up the package is not a return. 

From the price of an order returned undelivered, we will deduct a total of €10 from the amount to be returned to the customer for our delivery costs and the costs incurred for the return. For not picking up a package from abroad, we charge a total of €30 for the resulting costs. 

Problem situations in transport and regarding defective products 

If the product is lost or damaged during transport, the recipient must, upon receiving the shipment, ask the transport company to record the damage in the tracking information of the shipment and keep the product and the packaging for inspection by the transport company. If the reduction or damage of the package is externally noticeable, the recipient must complain about it to the transport company when handing over the package. If the reduction or damage is not externally noticeable, a reminder must be given in writing within seven days of receiving the shipment, excluding the handover day, public holidays, May Day and Independence Day. If the recipient is a consumer within the meaning of the Consumer Protection Act, a reminder must be made within a reasonable time (14 days) of receiving the package. Compensation will only be paid for the delay in delivery if Matkahuolto has been notified in writing within 21 days of the day the package was available for collection by the recipient. If the notification of the damage is neglected, the claim is lost."

If the wrong product has been delivered to the customer, the customer must report the error at the latest within 7 days of receiving the order by e-mail info@vojalbeautyoflapland.com

Return

The consumer customer has a 14-day right of return. We will deduct the return costs caused by the return by €4.90 from the purchase amount to be returned to the customer.If the customer returns the entire order, we will deduct the shipping costs from the amount to be returned in accordance with our current price list. If, after the return, the remaining value of the order falls below the criteria for free delivery, we will charge the delivery costs for the remaining order according to our price list at the time and the selected delivery method.The customer is responsible for returning the product in its original sales condition. The price of the product will only be refunded after the condition of the product has been checked. We reserve the right to deduct part of the amount to be refunded if the product is damaged, substantially changed or reduced.Opened cosmetic products cannot be returned for hygiene reasons.The return must be agreed in advance with customer service (info@vojalbeautyoflapland.com) and the return must include a completed return form or it must state the returner's name, order number, and reason for the return. Products returned with missing information will not be processed. The money will not be returned if the return has not been agreed in advance. The return will not be processed if the information is insufficient and or the return has not been agreed with customer service.Always ask for a receipt for the return, as a lost return will not be reimbursed if the customer does not have proof of return.We process returns within 1-7 business days after the package is returned.