Shipping and return

Shipping and return

When will my order ship?
We ship orders within 1-3 business days of receiving them.

Who is your shipping provider?

For domestic orders, we use Matkahuolto, which typically takes 2-5 days. For international orders, we use DHL. Delivery time depends on your location.

Do you cover duties and fees for International orders?
We do not include any duties or fees in our shipping cost. You will be responsible for any additional international or customs fees.

How do I qualify for free shipping?
The website will automatically calculate free shipping.

Do you offer samples to try the line before purchasing?
We do not sell individual sample. Samples may be available to order in the future. We will provide information about this possibility at a later time.

Do you take returns?
We do not accept returns due to the artisan nature of our products. We have ecological values and want to protect nature from unnecessary transportation. We want the products to be fresh for the Vojal customer.We recommend you reach out to us before you order regarding any skin or ingredient concerns that you have to ensure you get the right product for your unique skin.